Trading Services Representative I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Trading Services Representative I to join our Front Office Operations Team. This role is located in Lake Mary, FL – Hybrid.

In this role, you’ll make an impact in the following ways:

Reporting to the Trading & Service Manager, the Trading Services Representative I will be responsible for providing high quality customer service as well as handling of incoming trade calls. The individual in this role must have an understanding of financial markets, market risk and firm liability and shall process customer orders effecting timely execution in equities, options, fixed income, and mutual funds in accordance with current policy and procedure. He or she may also support managed account operations, supervision of order flow, web services, compliance, and rollout of new products. He or she shall effectively resolve customer inquiries by accessing various applications and providing market and account related information such as activity, portfolio holdings, cost basis, corporate actions, commissions, and fees. In addition, he or she will inform and educate clients by applying knowledge of BNY Mellon Securities Corporation’s services and products.

The Trading Services Representative I will follow BNY Mellon Brokerage referral guidelines in the event the customer would like assistance with their investment portfolio. He or she will provide appliable security information such as price, yield, performance information and additional information that adds value to our customers. The individual in this role must have the ability to work well under pressure to meet time sensitive deadlines, have excellent communication skills, and possess interpersonal and organizational skills. He or she may be asked to produce ad/hoc-reporting or participate in special projects initiated by management.

Processes orders as per client instruction on stocks, fixed income products, mutual funds, options, etc. Process service requests on Managed Accounts, as well as maintenance requests accurately.
Answer inbound calls, review, and collect client information as needed and provide service solutions.
Provide guidance and support for on-line access, navigation and functionality.
Collaborate with team members, and internal departments effectively to ensure timely and accurate resolution of complex client inquiries and concerns.
Identify qualified clients and refer clients to the BNY Mellon Advisors for investment recommendations.

To be successful in this role, we’re seeking the following:

High School/secondary school or the equivalent combination of education and experience is required.
Bachelors degree preferred.
3-5 years of total work experience preferred.
Experience in financial investments preferred.
FINRA SIE and Series 7 & 63 licenses preferred
Proficiency with use of multiple computer applications, simultaneously, along with proficiency in Microsoft Word and Excel preferred
Demonstrate self-confidence and the ability to maintain composure in difficult situations preferred
Ability to pass a comprehensive training program of 4-6 weeks and telephone simulation exams preferred

At BNY, our culture speaks for itself. Here’s a few of our awards:

America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Trading Services Representative I