The Store Manager is responsible for overseeing the general operations of the store, creating, and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures. The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

Responsibilities:

Achieve and exceed productivity and sales plan expectations
Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
Set an example of exceptional customer service by leading sales efforts on the selling floor
Teach and monitor each associate on store operations and policies & procedures
Recruit, train, motivate and retain quality sales associates.
Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business
Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.
Maintain a high level of visual merchandising and housekeeping standards
Perform daily paperwork reconciliation and other operational tasks
Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
Implement company policies and procedures

Requirements

Minimum one year experience in retail management, knowledge of local market and clientele a plus
Multi-Lingual a plus
Full understanding of specialty retail, including business development, visual merchandising and store operations
Computer skills to include operation of retail point of sale system, Word, Excel and email
Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
Strong leadership critical thinking and problem-solving skills. Delegate responsibility and work to the staff.
Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
A trainer able to teach skills in customer service, selling, and operations

Benefits

Comprehensive medical, vision, and dental benefits.
Generous Paid Time Off (PTO) for personal and vacation days.
Sick Day allowance for unforeseen health needs.
Attractive Discounts on products.
Employee Wellness programs to promote a healthy work-life balance.
Monthly Bonus incentives to recognize and reward outstanding performance.
Enjoy two weekends off each month for enhanced work-life balance.
Access to 401(K) retirement plans, Flexible Spending Accounts (FSA), and Pre-Tax commuter benefits.

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Full-Time Store Manager