Description

At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives...

We are looking for a talented individual to join our team as a Virtual Pharmaceutical Support Specialist.

The Virtual Pharmaceutical Support Specialist will be responsible for providing inbound customer support in an engagement center environment. Duties include but are not limited to answering inbound phone lines, email communication, outbound follow-up calls, and system documentation.

In this exciting opportunity, you are a great fit if you can...

Answer inbound calls professionally and expeditiously
Collaborate with the assigned account manager daily to provide various support functions
Respond to customer inquiries in a timely manner
Research required information using available resources
Transfer customer concerns accurately
Identify and escalate priority issues
Maintain excellent notes in appropriate systems

You are a great fit if you have...

Bachelor's degree minimum
1+ years of previous telephone customer service experience
1+ years of virtual/inside sales experience strongly preferred
Ability to work remotely with hardware hardwired into local home office internet

We would love for you to have...

Vaccine and/or buy and bill experience
Excellent and persuasive communication skills, both oral and written
Powerful customer focus; effective listener

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Every career choice counts - especially when you're just starting out. Choose a company dedicated to your long-term success: the diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. Here, employees are empowered to drive their development through supportive managers and access to an online learning portal containing the industry's largest library of off-the-shelf distance pharmaceutical learning. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At?Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

Syneos Health/ inVentiv Health Commercial LLC

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Virtual Pharmaceutical Support Specialist